Value-added Services

Other than warehousing and logistics services, a wide range of additional value-added services, ranging from daily management to professional consultation, is also offered as part of a one-stop comprehensive solution that allows both sides to grow hand-in-hand as business partners.

Regulatory Services
Customer Services
Tender Management
Invoicing & Credit Management
Importation & Customs
  • Merchandising
  • Regulatory Services
  • Customer Services
  • Tender Management
  • Pharmacovigilance
  • Invoicing & Credit Management
  • Importation & Customs


Our dedicated merchandising team performs regular in-store checking and generates detailed analytical reports, including pricing, SKUs and shelf conditions, planograms and promotion details. Our team also provides market intelligence and closely monitors your competitors’ actions in the market for you to react immediately and to seize any market opportunities. POSM installation services are offered to roll out your promotion and marketing plans. We also have a merchandising apps supporting our team while raising our merchandising efficiency. This newly developed merchandising apps maximizes our team’s efficiency and automatically generate detailed reports with clearly labelled photos.

Regulatory Services

Our Regulatory Affairs and Quality Assurance (RAQA) team, consists of pharmacists and quality assurance (QA) specialists, can provide professional production registration and RAQA support to existing pharmaceutical and healthcare-related customers and internal teams while serving companies that:

  • Need help to update their products registration and regulatory documents to comply with Hong Kong and Macau markets’ pharmaceutical and medical device regulations
  • Need help to update their procedures and Standard Operating Procedures (SOPs) to reflect regulatory compliance
  • Have started new processes and need assistance testing them and documenting validity
  • Have received a non-conformity from a notified body and need extra help to solve the issues

Product Registration & Regulatory Affairs (RA) - pharmaceutical products and medical devices

We provide Regulatory Affairs services in:

  • Pharmaceutical and Medical Device product registrations in Hong Kong and Macau with the related governmental bodies
  • Acting as Marketing Authorisation Holder (MAH) for Pharmaceutical Product or as Local Responsible Person (LRP) for Medical Device
  • Product life cycle management
  • Vigilance / Complaint handling processing including clinical evaluations, responsibility for reporting to Authorities and correspondence with questions from Authorities
  • Liaison with international and Mainland China principals to ensure regulatory compliance and completion of product registrations
  • Translation of documentation from Chinese to English from our customers
  • Communication in native Putonghua / English with our customers to help them register their products in Hong Kong and Macau successfully

How to achieve this:

Our RAQA team can help your company comply with regulatory regulations in our markets and the approach will often be decided together with your company. This could include:

  • Prioritising the projects that need to be done and advising an approximate timeline
  • Specifying methods, goals and standards of each task
  • Draft and implement the chosen path. Approval is given from the company principal before continuation
  • Executing the plan and delivering the finished product result
  • Providing follow-up support as needed

Quality Assurance (QA) - pharmaceutical products and medical devices

High level of quality assurance (QA) is embedded in our culture at Kerry Pharma and we are committed to operational excellence, both externally and internally. We feel believe this is the key to delivering the very best service and supply chain management in the pharmaceutical, healthcare and medical device industries. Our team has been endeavoring on the following:

  • Comprehensive internal and external staff training programs
  • Detailed documented Standard Operating Procedures (SOPs)
  • Fully complying to GDP and ISO 13485 certification standards
  • Internal and external audits
  • Evaluation programs for partners, customers and vendors
  • Periodic quality evaluation meetings
  • Working closely with our corporate Quality & Risk Management (QRM) team to continue modernise and enhance our RAQA and operations related IT systems and software, develop new SOPs, etc.

Please do not hesitate to contact us to enquire for these services.

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Customer Services

Whether it is before or after purchase, our outstanding and reliable Customer Service team is always here to help. We highly value customer relationships and are always available during business hours. Our sales hotline is taken by our professional Customer Service administrators and we are capable in receiving orders by call, email, fax, as well as EDI from your sales team and end customers. Special ordering and outbound requests with high requirement especially for home delivery orders can also be handled. Outbound calls and tele-marketing are also our strengths in call centre services, with additional steps taken in consideration of call receivers’ confidentiality. Providing you with the best customer service, Kerry Pharma understands that it is one of our top priorities to serve you with better and more efficient performance.

Tender Management

Our professional Tender team offers a one-stop service for the whole tender process, compiling and submitting Hospital Authority tenders on your behalf. We will help you along the way through preparation, submission, and follow-up maintenance. We strive to shorten the whole tender process with our expertise and years of experience in tender management. In-between our Tender team will follow up and we are also familiar with tender novation and transfer such that we can guarantee a smooth transition of on-going tender.


Our team have the resources, knowledge and experience to offer reliable pharmacovigilance services after marketing authorization or wholesaling locally. We are dedicated to provide meticulous support and to safeguard regulatory compliance of your products while you strive for business excellence.

We offers comprehensive pharmacovigilance services for post-marketing surveillance:

  • Intake of adverse event cases by our call centre
  • Adverse event tracking
  • Screening of local literature to identify and process reportable adverse events
  • Periodic Safety Update Reports submissions

Invoicing & Credit Management

Our credit management is never too strict nor too lenient. We tailor the best management policies based on your situations and are always open to changes on the regular invoicing according to your credit risk assessments.

Importation & Customs

From import license application to customs clearance, we are always ready to provide you a one whole service, especially for control products. We manage your potential risks and offer the best solutions to you, from handling your products from the container terminals to point-to-point deliveries to your end customers.